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Policy Specifics

Return Policy

Our recommerce items are sold through our partner FloorFound. These items are open-box items, floor models, or returned items. As such, many items are not in perfect or like-new condition. While FoorFound does their best to photograph and note any damages, dirt, missing parts, or imperfections, your item may arrive with additional minor issues that were not caught during inspection.

All items are sold “as is”, meaning items include minor issues and are not eligible for a refund. However, should you notice any damages beyond what was noted in the listing, please contact the FloorFound support team within 14 days of delivery and they will look into any possible solutions. Of course, if the item arrives in an unusable or irreparable condition, they will work with you to determine the appropriate refund.

All issues must be reported within 14 days of delivery. FloorFound is unable to guarantee solutions will be available for any issues reported beyond 14 days of the item being delivered.

By completing your purchase with FloorFound you are confirming you have read and understand this policy and have agreed to the terms above.

We appreciate your business and your support in the Recommerce Revolution!

Cancellation Policy

FloorFound will honor cancellations within 24 hours of the order being placed. After 24 hours, a 25% restocking fee will be incurred. Once an item ships, FloorFound cannot honor a cancellation request.

Shipping Rates

Shipping cost is calculated by FloorFound during checkout and is based on the items you purchase. The amount will be displayed after you enter the shipping destination address. The items are ready to be shipped from our warehouse directly to you. A member of our carrier network will be in contact to schedule a delivery time that works best for you. Expect deliveries to be threshold and to arrive 6 to 8 weeks from purchase. Threshold delivery is through the front door or first dry area of the delivery address.

As with most businesses, supply chain issues and the cost of fuel heavily impact our business. In response, our shipping rates will fluctuate and be updated accordingly. Here are the current shipping rates broken out by the total weight of items in your order:

  • 1 - 50 lbs is $99
  • 51 - 99 lbs is $229
  • 100 - 299 lbs is $329
  • 300 - 499 lbs is $499
  • 500 - 699 lbs is $699
  • 700 - 899 lbs is $899
  • 900 - 1199 lbs is $1300
  • 1200 - 1499 lbs is $2000
  • 1500 - 1999 lbs is $3000
  • 2000+ lbs is $5000